I love Westside!!!

As it happens I shopped at Westside last July for something suitable to wear on my birthday and purchased a light pista coloured dress which had rubber prints on the kurta with silver embroidery down the front and matching dupatta with silver buttis, I fell in love with the dress the minute I saw it. Since it was a special dress I wore it once on my birthday and then packed it with me when I left for Singapore in October.

In Singapore once in a while I would wear Indian clothes instead of the normal western stuff and as I neared the end of my stint in Singapore, I decided to wear my beautiful green dress to work, accordingly I fetched it from the suitcase and wore it. I just happened to sit down to pick a clip that I dropped on the floor and there was loud RRRRRIIIIIPPPPP, to my horror I found the churidar had ripped in at least a dozen places. To say that I was shocked is an understatement, I had worn the dress just once in July, second it was from Westside, a Tata enterprise and you don't expect Tata products to rip like paper the second time you wear it and to be honest it had cost me a fair bit of money !!! I just about had ten minutes to pull my myself together and organise something else to wear to office.

After that the suit just languished in my suitcase and when I returned from Singapore in December, since there was no space in my luggage (thanks to the mad shopping that I did) I asked a colleague who was also travelling to India later that month to bring some stuff back for me, the suit was part of that package. I finally got my hands on the package and in turn the suit in January and kept procrastinating the task of going to Westside to get it either exchanged or at worst just leave it with them in case they refuse to exchange it.

Finally today I forced myself to go Westside and I was pleasantly surprised that they accepted the suit  - no questions asked whatsoever, even though it was about nine months since I had purchased it and did not have the bill on me (they traced the bill through my membership number). The Customer Service Associate simply stated "Madam, since this is a quality issue we will exchange it, please select some other merchandise and we will issue you a credit note for the value of suit that you have returned". At that moment I became a die hard Westside fan, the customer service has just floored me!!!